When reading back upper case letters in a prompt, speaker is not saying "Upper case" before the upper case letters

Version 1

    Details

    This article describes how to resolve this issue by enabling 'Case Sensitivity' in a prompt.


    Resolution

     

    1. Launch Management Portal
    2. Go to Application Builder
    3. Select the correct application/IVR
    4. In the application/IVR, select the problematic Play Prompt block
    5. In the Play Prompt block, click on the Prompt link
    6. You should see the "Characters" in the first drop down, in that setting ensure that "Case Sensitive" setting is set to 'Yes'