An error occurred while packaging the installer files: General Catch all error when using Create Installation File for One-button Sync...

Version 1

    Details

    An error occurred while packaging the installer files: General Catch all error when creating a Installer file for an undocked user

    Steps:
    1. Tools >> Synchronize >> GoldSync Administration 2. Browse to an remote user configured site 3. Right Click >> Create Installation File for One-button Sync... 4. Confirm location of the original gmsetup.exe Expected Result:Installation file is created for the remote / undocked userActual Result:Installation file will not be created and an error appears in the Process Monitor - An error occurred while packaging the installer files: General Catch all error  ... 1[2-0] Transfer set created successfully. 0[2-0] Compressing transfer set... 0[2-0] Transfer set: RSetup.gts compressed successfully. 0[2-0] Compressing installer files... 3[2-0] An error occurred while packaging the installer files: General Catch all error 0[2-0] Sync Task  [Ended 10:42 pm - 11/17/2013; Dur: 0:22] ...


    Resolution

    Cause:
    in order to create an installation file for a remote / undocked user, local Administrator rights are required


    Resolution:
    1. Log on the machine as a Windows user with at least local administrator rights
    or alternatively
    1. Right Click on GoldMine icon >> Run as Administrator (Start GoldMine with elevated Administrator's rights)

    Perform again the creation of the installer file via

    1. Tools >> Synchronize >> GoldSync Administration 2. Browse to an remote user configured site 3. Right Click >> Create Installation File for One-button Sync... 4. Confirm location of the original gmsetup.exe

    This time the installer file is created successfully

    ...
    1[2-0] Transfer set created successfully.
    0[2-0] Compressing transfer set...
    0[2-0] Transfer set: RSetup.gts compressed successfully.
    0[2-0] Compressing installer files...
    4[2-0] Installer created successfully and placed in \\w08r2\GoldMine\Setup\Remotes\ANGELAL.exe.
    0[2-0] Sync Task  [Ended 23:00 - 17/11/2013; Dur: 0:26]
    0[1] Create-Installer Process  [Ended 23:00 - 17/11/2013; Dur: 0:27]