Trying to print a page from the F1 Help menu but it just prints a blank page, only shows header and footer information.

Version 1

    Details

    Trying to print a page from the F1 Help menu but it just prints a blank page, only shows header and footer information.


    Only the Header and Footer information print.  The body of the page is blank.

     


    Resolution

    [Cause]
    This is RM#253277 - Trying to print a page from the F1 Help menu but it just prints a blank page, only shows header and footer information.

    [Workaround]
    Using the Header information found at the top of the F1 Help page, and the expandable menu in the left pane, it's possible to see which document (User Guide, Administrator Guide) and section that the desired information can be found.



    Once you know this information, you can open the desired guide which is always available in the Documentation folder from the installer download and should be provided by the GoldMine administrator on a shared location - typically in the Setup folder on the GoldMine share.  Using the Section name, open the PDF guide, browse to the desired section then print the desired pages.