Documents previewed by multiple users may cause GoldMine to hang.

Version 1

    Details

    If a document is previewed in the GoldMine links tab or the Document management center by one user, then a 2nd user tries to preview the same document GoldMine will appear to hang.



    Resolution

    [CAUSE]
    - This happens because the prompt from Word to open  the document read-only is behind GoldMine.

    [RESOLUTION]
    - Switch  applications or minimize GoldMine to see the prompt from Microsoft Word, as this appears outside of the  GoldMine application.