Can you create a mailing group through HEAT to email multiple agents?

Version 1

    Details

    Can you create a mailing group through BPAM to email multiple agents?


    Resolution

    HEAT does not have the function to create a mailing group containing multiple agents.  If your organization is using MAPI, you can create Exchange Distribution Groups, and have email sent to that distribution group.  This would allow for editing the group without having to modify the senders individually when agents move to other teams.


    If using anything other than MAPI, emails to multiple agents must have each agent listed who is to receive that email.