You are saving a record in HEAT and receive the following error:
This error occurs if the record has been updated since you last saved the record open on your screen
For example: If a colleague updated an incident whilst you had the incident open on your system.
- Your Value: This is the value that you have placed in the record.
- Old value: This is the value that was in the record when you last saved it.
- Database Value: this is the value that is currently in the database - for example: what it was changed to whilst you were in the record.