Deciphering the options for the Error: Data Conflict Error

Version 1


    You are saving a record in HEAT and receive the following error:



    This error occurs if the record has been updated since you last saved the record open on your screen
    For example: If a colleague updated an incident whilst you had the incident open on your system.

    You have the option to keep one of three values:
    •    Your Value: This is the value that you have placed in the record.
    •    Old value: This is the value that was in the record when you last saved it.
    •    Database Value: this is the value that is currently in the database - for example: what it was changed to whilst you were in  the record.