Error: "Could not open address book" when selecting MAPI from Address button in Send Mail action.

Version 1

    Details

    Selecting MAPI from Address button in Send Mail action results in error: Could not open address book.
     

    Cause
    The flag (Contents field) for SimpleMAPI integration is set to '1' in the HEATINI table where INISection = SysMail  and INIEntry = SimpleMAPI.

     


    Resolution

    Run the following SQL statement:
     
    UPDATE HEATINI
    SET Contents = '0'
    WHERE INISection = 'SysMail'
    AND INIEntry = 'SimpleMAPI'