How to prevent the prompt to install the Clipboard Plugin

Version 1

    Details

    In Internet Explorer, when Self Service users create a Service Request which allows attachments, they are prompted to install the Clipboard Plugin. 


    As they do not have the admin rights required to do this, is there a way to disable the prompt?

     


    Resolution

    The clipboard plugin can be downloaded manually and installed by an administrator (either manually or through a Client Management solution such as HEAT DSM or Microsoft SCCM). 


    See KB 17832 : How to download the ClipboardDataPluginInstaller.cab plugin manually

    Another possibility is to disable the 'Can copy data from clipboard' option on the Attachment field. 


    This will remove the need for the clipboard plugin.