How to create an escalation schedule for the Change business object

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    Details

    How to create an escalation schedule for the Change business object


    Resolution

    Before creating the escalation schedule a relationship to the Frs_data_escalation_watch business object and a linked filed to the relationship must be created.


    1. Open HEAT as an administrator
    2. Click Configure Application
    3. Click Business Objects in the left menu pane
    4. Click/Open the Change business object
    5. Click the Relationships button at the top of the screen
    6. Click the Add New link
    7. Choose the Frs_data_escalation_watch business object
    8. Set an internal reference name (ChangeESC)
    9. Select the option: Relationship is Audited
    10. Set the Change RECID field to relate to the Frs_data_escalation_watch ParentLink filed
    11. Add the relationship and save the Change business object


    12. Click the Fields button at the top of the screen
    13. Click the Add New link
    14. Choose the Linked field option
    15. Enter the name of the linked field (WaitingEscLink)
    16. Enter a description for the field (WaitingEscLink)
    17. Select the ChangeAssocFrs_data_escalation_watch relationship in the relationship drop down created earlier
    18. Choose the Hidden in UI field attribute
    19. Add the field and save the changes to the Change business object


    20. Expand Automation Tools >> Escalation Schedules in the left menu pane
    21. Click Add New at the top
    22. Give the schedule a name
    23. Select the Change business object in the drop down
    24. Select the desired field to base the schedule on (Status)
    25. Set the appropriate timers per item
    26. Select the WaitingEscLink linked field created earlier as the 
    27. Save the new Change escalation schedule