When selecting Actions > Write a letter to contact, an .rtf template is launched and we want a specific template to be launched, where is this configured?
1 - Click the Go To menu > Document Templates
2 - Expand 'Defaults' folder under 'Document Templates' folder.
3 - Right click on the 'Letter' template > Properties
4 - Provide "Friendly name" in 'Document name' field
5 - Browse to desired template > OK