This article provides steps to change the Session Time out for HEAT Premise versions prior to 20xx platform
- In the FrontRange Solutions folder, open the Service Management folder. Example: C:\Program Files (x86)\FrontRange Solutions\Service Management\ServiceManagement
- Scroll down and open the ServiceManagement folder
- Scroll down and locate the "Web.config"
- Open using any text editor
- Locate line 9 and change the "SessionExpiration" accordingly (see screenshot below):