FrontRange Solutions Metrics Server service will not start after upgrade to 2014.3.1

Version 1

    Details

    Upgraded to 2014.3.1 and completed the configuration wizard including Metrics Server but the FrontRange Solutions Metrics Server service will not start.


     


    Resolution

    In some instances the HEAT.MetricsServer.exe is not being removed during the upgrade so the newer version of the executable does not get installed. The work around for this issue is:


    1. Go to Control Panel > Programs and Features and select FrontRange Solutions HEAT Service Management and Change

    2. The installer will launch. Hit the Next button, select Modify and Next

    3. Expand Process Services > Metrics Server > This feature will not be available.

    4. Select Next > Install. Once the install completes you will be prompted to restart. You can say No at this point.
    5. Browse to \Program Files\FrontRange Solutions\HEAT\MetricsServer and see if a file called HEAT.MetricsServer.exe still remains. If so remove it.
    6. Go to Control Panel > Programs and Features and select FrontRange Solutions HEAT Service Management and Change
    7. The installer will launch. Hit the Next button, select Modify and Next
    8. Expand Process Services > Metrics Server > This feature will be installed on the local hard drive.

    9.   Select Next > Install
    10. Once the install completes the System Configuration Wizard will launch so you can go through and configure the Metrics   Service.
    11. Once you complete the System Configuration Wizard you can go to the Services and verify that the FrontRange Solutions Metrics Server service is now running.