How to Change the default font for HTML rich-text control enabled fields?

Version 2


    In HEAT Service Management 7.2.2, there are  fields where text descriptions and screenshots can be added. Examples of such fields are Description or Resolution which are in HTML format with Rich-Control enabled.  How can I change the default font (Verdana 12pts) to another font such as Arial 9pts?


    You can change the default font in a definition set as follows:   1. Right+click the field on the form and select Properties  2. From there, go to the Style tab and in the middle of the control is the Font setting. You can change the font here.  3. Keep in mind that the changes will not be applied to previously logged incidents but will start taking affect after you commit the changes.  Screen shot attached.