How to create a Request Offering that does not create a Service Request

Version 1

    Details

    Is it possible to create a Request Offering that does not create a Service Request but instead sends a notification?


    Resolution

    It is not currently possible to create a Request Offering that does not create a Service Request. The Request Offering and ServiceReq are synonymous.  A workaround could be to create a Request Offering that sends the notification and automatically closes the Request: Start > Send Notification > Update (update the ServiceReq.Status to Closed) > Stop. This way the Service Request is created upon submission, the specified team is notified and the Service Request is closed without any user intervention.