How to add different Statuses to Change Status Lifecycle in ITSM 6.x

Version 1

    Details

    How to add different Statuses to Change Status Lifecycle in ITSM 6.x. Currently, all that shows is "True" when editing the Change.Status > Lifecycle tab


    Resolution

    To add the Statuses to the Business Object Lifecycle, follow the below steps:  1. Launch Admin Create a new definition set Under Master Business Objects, locate Change Right Click on the Change Business Object and select Edit Business Object Click on the Lifecycle Tab For the "Field that contains current state", select Status In the Important states, enter Completed Enter any additional important states For Final State, select Completed Validate and Apply, then close Save definition set Commit definition set