Can you do a custom field mask in a request offering in ITSM 7.x? For example, customer wants to be able to have a field on a Service Request Offering form which takes input as follows. N-NN-NNNNN-NNN where: Dashes (ie -) are fixed. N - allow digits only. For example 1-12-98001-6195-234.
Custom mask field for request offerings is not available for ITSM 7.x. The feature will be available in HEAT 2015.1 Cloud and On Premise.