Web Import emails are not generating contacts when automatically retrieved in to GoldMine

Version 1

    Details

    Web Import emails are not generating contacts when automatically retrieved in to GoldMine but they can be imported by clicking the Web Import button within the email.


    Resolution

     

    [CAUSE]

    - When manually checking and downloading emails > Import data when retrieving E-mail Center mail must be checked. 

    - When GoldMine has been configured to check and download emails every x amount of minutes > Import data on background E-mail retrieval must be checked.


    [RESOLUTION]

    1. Click Tools > Options

    2. Select the Email tab

    3. Select More Options button

    4. Select the Advanced tab


    In the bottom right corner of the Advanced tab is the Web Import section.