In HEAT 7.x the parameters tab gets the error "Unable to load Service Request Parameters. Details..." Error when viewing certain service requests; not all are affected.

Version 1

    Details

    In HEAT 7.x the parameters tab gets the error "Unable to load Service Request Parameters. Details..." Error when viewing certain service requests; not all are affected.


    Resolution

    Customer should not delete an old request offering because the request offering is tied to existing or older records. Customer should place the request offering in design mode and mark it as such, but do not delete the request offering.