How to set Rejected Tasks back to Active in HEAT 201X

Version 1

    Details

    You want to be able to "Continue" on a Rejected Task to return it to Active status.


    Resolution

     

    1.                   Launch Configure Application

    2.                   Click on Business Objects

    3.                   Find and Open Task.Assignment

    4.                   Click on Layouts

    5.                   Open the layout assigned to role to be modified

    6.                   Click on formView

    7.                   Click on Edit next to the right toolbar

    8.                   Double click on the Continue button

    9.                   Click on the Advanced tab

    10.                Change the following:

    $(if Status == "Waiting" || Status == "On Hold" then false else true)

    to

    $(if Status == "Waiting" || Status == "Rejected" then false else true)

     

    11.                Save

    12.                Click on Edit Layout > gridView

    13.                Click on Edit next to the right toolbar

    14.                Double click on the Continue button

    15.                Click on the Advanced tab

    16.                Change the following:

     

    $(if Status == "Waiting" || Status == "On Hold" then false else true)

    to

    $(if Status == "Waiting" || Status == "Rejected" then false else true)

     

    17.                Save

    18.                Save the layout

    19.                If the changes are to be made on the Task as a child, go to the Parent Object i.e. Incident

    20.                Open the Master Business object > Layouts

    21.                Open the layout assigned to role to be modified

    22.                Click on formView

    23.                Scroll down to the Task.Assignment child panel

    24.                Under the Toolbar column, click on Edit

    25.                Double click on the Continue button

    26.                Click on the Advanced tab

    27.                Change the following:

     

    $(if Status == "Waiting" || Status == "On Hold" then false else true)

    to

    $(if Status == "Waiting" || Status == "Rejected" then false else true)

     

    28.                Save

    29.                Save the Layout

    30.                Repeat on other Master Business Objects