How to move the Resolution information to the top of the system generated email. At the moment it is at the bottom so customers are missing it.
If you run through the following steps, you should be able to modify the location of the inserted Resolution ($(Resolution)) field in the email notification that is being sent out for the resolving of the incident.
|Summary||Resolution information above email response|
|When we resolve a ticket our resolution details need to be at the top of the email. At the moment it is at the bottom so customers are missing it.|