How to make a template required when creating an incident in Self Service and using templates.

Version 1

    Details

    How to make a template required, when creating an incident in Self Service and using templates. 


     


    Resolution

     

    Add Boolean Field "TemplateUsed" to the incident object
    Add Incident initialization rule to set templateused to false


    add incident validation rule to check if incident source = "self service" and templateused = false

    in each template add templateused = true