Why can't HEAT attachment be opened by all HEAT users?

Version 1

    Details

    Attachments can only be opened by the user that created it. How can other users open the attachment?


    Resolution

     

     

    1. Use a Shared folder to store the attachments
    2. Attachment path must be set in Admin>>Defaults>>System Defaults>>use UNC path not mapped drive
    3. Allow all HEAT users access to this share.