404 error in IPCM when trying to download the call recordings from the interaction in the management portal.

Version 1

    Details

    How to stop the 404 error when using the baseurl with the wrong case


    Resolution

    The baseurl field cannot contain http with uppercase.  If the URL for the call recordings is using the baseurl field because the files are made available in a virtual directory through IIS, then the http part of the URL must be in lower case.