How to add a export to excel button on the service request and incident workspace?
1. Go to configure application.
2. Go to incident object. Go to layouts. Go to IncidentLayout.ServiceDesk
3. Go to grid view. Click the edit button for the tool bar section.
4. Look for export quick action from list and drag/drop button on to toolbar panel then save.
There is not export to quick action setup on Service Req object. Need to create a export to excel quick action in quick action center then repeat the steps above except use the panel ServiceReqLayout.New.