This article provides a resolution to the HEATBoard AutoClose Linked Calls issue with unresolved assignments
A user may experience an issue when auto-closing linked HEATBoard tickets that have unresolved assignments. When trying to auto-close the user receives an error message that some tickets cannot be closed because of unresolved assignments.
There are two options to resolve this issue. -
1. In Administrator Module > Defaults > System > Assignment Defaults, one or more of the following settings should be disabled-
- Require assignments to be resolved before call can be closed
- Enforce Resolve Required