Console Add-on: LANDesk Support Tools

Version 45

    Description

    The described program is an add-on to the LANDesk Console.  It was designed for support engineers to more easily troubleshoot issues. 

     

    For the latest version of the tool (inc for version 9.5) check the download from the author at:

    http://sourceforge.net/projects/ldmsplugins/files/LDMS%209.5/

     

    Tools Added to the Tools Menu in the Console

    URL Links
    • Best-known Methods
    • Self-service Portal
    • Support Community
    LANDesk Tools
    • Best-known Methods - A link to the LANDesk Community search for documents tagged with the term bkm.
    • (NEW and only in 9.0 SP2 version!) Computer Right-click Menu Editor - A GUI frontend for adding/removing items from the menu that you see when you right-click on a computer in All Devices.
    • Error Translator * - This converts those annoying 32 bit signed integers to a facility and error code.
    • Gatherlogs - Sorry, I didn't write this tool and there is not gui.  Check the Managementsuite\Utilities directory.  It takes a basic configuration file.
    • LANDesk Debug Log Enabler * - This tool assists you in enabling and disabling debug logging on Core's and Agents, including XTrace logging.
    • LANDesk Support Remote Control - This is a tool that automatically connects you to Remote.LANDesk.com, which is the LANDesk tech support teams' Management Gateway.
    • LDDiscover - It has been in the Utilities directory for a while.  It has its own help file you can learn all about it.
    • Validate Core Server Install - A new tool in beta still.  Written by the LANDesk install development team.  It makes sure that your install really installed all the files and that your DLLs are registered.  It only does this for 8.8 flat so far.  A separate XML file must be made for each version and service pack.
    • Zenmap ** - This is not installed by this tool.  See the http://nmap.org web site. You must install it yourself.

     

    * Developed by me in C++ using wxWidgets.

    ** Must be downloaded and installed separately.

    Tools Added when Right-clicking a Device in the Console

    When right-clicking a device in the Console the following tools are available:

    • Browse File System (Using the C$ share) - This is just a mapped drive to the C$ share.  Plenty of configuration can prevent this from working such as the windows firewall or domain restrictions or disabled admin shares, or disabled File and print sharing.
    • Computer Management - This is the same as opening Computer Management locally and the clicking on Actions | Connect to another computer.  Again, plenty of configurations can prevent this from working.
    • ICMP Ping - This is an ICMP ping in a DOS window.  It is a continuous ping.
    • LD Ping (Using Explorer) - This opens explorer and automatically hits the LANDesk service on the remote agent to get an xml like text page back that has basic information about the remote agent.
    • SSH - Opens secure shell using PuTTY.
    • Task List - This opens a command prompt and does a remote task list using tasklist.exe from the system32 directory.
    • Tracert - This performs a traceroute to the remote agent.
    • VNC Viewer - This is needed to Remote Control Linux agents as we do not have Remote Control to Linux.  However, most Linux platforms come with VNC Server already installed and all you have to do is enable it.
    • Who.vbs - A vbscript that remotely discovers who is logged in.  This does not use the LANDesk agent, but windows RPC.

     

    Download Instructions

    For the latest version of the tool (inc for version 9.5) check the download from the author at:

    http://sourceforge.net/projects/ldmsplugins/files/LDMS%209.5/

     

     

    Install/Upgrade Instructions

    This must be installed on each Console.  Installing on the Core Server alone does not add the LANDesk Support Tools to a Remote 32 bit Console.

     

    Note! The install and upgrade steps are the same.

    Core Server

    This can be installed on the Core Server but does not have to be.

     

    1. Close the 32 bit Console and leave it closed throughout installation.
    2. Extract the downloaded zip file.
    3. Run the setup file: LANDesk Support Tools.exe.
    4. Follow the install wizard.
    5. Start the Console.
    Remote Console

    The installer must be run on any remote console that desires to use the LANDesk Support Tools.

     

    1. Close the 32 bit Console and leave it closed throughout installation.
    2. Extract the downloaded zip file.
    3. Run the setup file: LANDesk Support Tools.exe.
    4. Follow the install wizard.
    5. Start the Console.

     

    Uninstall Instructions

    This must be uninstalled on each Console where it was installed.  Uninstalling on the Core Server alone does not uninstall the LANDesk Support Tools from a Remote 32 bit Console.

    Core Server

    This can be uninstalled on the Core Server by doing the following:

     

    1. Close the 32 bit Console.

    2. Go to the ManagementSuite\SupportTools directory.

    3. Run Uninstall.exe.

     

    Remote Console

    The uninstaller must be run from any remote console where the LANDesk Support Tools have been installed..

     

    1. Close the 32 bit Console.

    2. Go to the ManagementSuite\SupportTools directory.

    3. Run Uninstall.exe.

     

    Where to submit ideas, bugs, or change request?

    The LANDesk Support Tools are not "officially supported" by LANDesk. If you want to submit an idea, a bug, or a change request, then please simply comment on this article.

     

    Can I call LANDesk Support if a feature does not work?

    No.  The LANDesk Support Tools are not "officially supported" by LANDesk.  You can comment on this article or start a new community post.

     

    Disclaimer

    Please read the LANDesk Share IT Disclaimer