Unattended End-User Installation

Version 1

    Details

    Heat Unattended Install, of end user Client work Stations


    Resolution

      By default, Heat.exe installs Incident Tracking  (Call Logging) , Alert Monitor and First Level Support (FLS).

    Creating the Image,

    1 On the Windows Start menu, select Start>Run.
    2 In the Run dialog box, type [directory and path for HEAT.exe] /a in the Run dialog box and click OK.
     The installation wizard opens to the Welcome to the Install Shield Wizard dialog box, indicating an image will be created and stored at the specified location.

    3 Click Next. The FrontRange Solutions End‐User License Agreement dialog box opens.
    4 Review the licensing information and click the I accept radio button and check boxes if you agree to the terms.
    5 Click Next. The HEAT Database dialog box opens.
    6 In the Database server that you are installing to field, type the computer name for the
    database server or click Browse to select from the list of database servers.
    • Specify the authentication method:
    » Select Windows authentication.
    » Specify the SQL Login ID and Password.

    • In the Name of the HEAT database field, type the database name or click Browse to locate
    and select the database.

    7 Click Next. The Network Location dialog box opens.
    8 Type the network location from which the end‐users will access the HEAT.exe administrative image.
     Click Install. When installation is complete, the InstallShield Wizard Completed dialog box opens.
    9 Click Finish. The administrative image, HEAT.exe, has now been copied to the specified
    network location.
    10 Convey location of HEAT.exe administrative image to the end‐users and the procedure for
    running the unattended installation:

    • In the Windows Start menu, select Start>Run, then type [directory and path for HEAT.exe] /s /v"/qn" in the Run dialog box.

    • Click OK. This will initiate the unattended installation, installing Call Logging, Alert Monitor, and First Level Support (FLS) on the end‐user workstation. If you want additional HEAT modules and components installed via the unattended installation, refer to Appendix A,
    "Command‐Line Options" for command‐line options and available properties.
    • When installation is complete, end‐users will see the HEAT shortcuts on the Windows
    Start>Programs menu.