Selecting MAPI from Address button in Send Mail action results in error: Could not open address book.

Version 1

    Details

     

    Selecting MAPI from Address button in Send Mail action results in error: Could not open address book.

     


    Resolution

     

    Cause:
    The flag (Contents field) for SimpleMAPI integration is set to "1" in the HEATINI table where INISection = SysMail  and INIEntry = SimpleMAPI.


    Resolution:

    Run the following SQL statement:
    UPDATE HEATINI
    SET Contents = '0'
    WHERE INISection = 'SysMail'
    AND INIEntry = 'SimpleMAPI'