How to set a timeout on web self service in ITSM

Version 1

    Details

    How to set a timeout on web self service sessions. This timeout is separate from the full client session timeout
     


    Resolution

    The Web Self Service session timeout is controlled by the SecondaryKeyExpirationTimeout parameter in the SelfService Web.Config file (Program directory\Service Management\SelfService). 

    <add key="SecondaryKeyExpirationTimeout" value="43200" />

    Values are in minutes.

    The second parameter SecondaryKeyRenewStartTimeout is not used.