How to add new licenses for HEAT Classic

Version 1

    Details

    Customer has received a packing slip with the new license code; - Where do you add it? - How do you add it? - What are the parameters for adding it?


    Resolution

     

    1. Open the HEAT Administrator Module
    2. Select Security, License HEAT
    3. Enter the company name (which needs to match what is on the Frontrange packing slip) and HDA number
    4. Type in the new License Code, it will automatically format. You cannot copy and paste the value
    5. Select 'License HEAT', there should be a prompt to agree to License agreement, accept the license and the new seat count should now appear.
    6. You can do this while users are in HEAT, there is no need to log them out or do this during out of office hours.