What log files are used for Remote Control Troubleshooting?

Version 3

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Remote Console Logs

     

     

                          

    FilenameDefault PathDescription
    Console.exe.logC:\Program Files\LANDesk\ManagmentSuiteLogs Console activity.
    Connection Messages.txtn/a – In the Remote Control ISSCNTR.EXE interface.Logs the attempt to connect and authenticate and the result.

     

     

    Client Logs

     

     

                                          

    FilenameDefault PathDescription
    Issuser.logC:\ProgramData\LANDesk\LogLogs any attempts made to remote control the client.
    Isswuser32.logC:\Program Files\LANDesk\LDClientThis log must be manually created to enable verbose logging.
    Alertlog.xmlC:\Program Files\LANDesk\Shared Files\cbaroot\alert\queueXML file where each alert that is sent is stored.
    Alert.logC:\Program Files\LANDesk\Shared FilesLog for Alert.exe. Logs any alert transmissions.
    Proxyhost.logC:\Program Files\LANDesk\Shared FilesLogs outgoing communication from client.
    Servicehost.logC:\ProgramData\LANDesk\Log
    tmcsvc.logC:\ProgramData\LANDesk\Log
    residentagent.logC:\ProgramData\LANDesk\Log

     

     

    Core Server Logs

     

     

                                          

    FilenameDefault PathDescription
    exYYMMDD.logC:\Windows\System32\LogFiles\W3SVC1IIS log.  Logs traffic to web server.
    w3wp.exe.logC:\Windows\System32\InetSrvLog for the web service process w3wp.exe.  Each application pool has a w3wp.exe process and can log to this file.
    UserValidatorErrLog.txtC:\Program Files\LANDesk\ManagementSuiteAny failed attempts by the web service or LANDesk1 Com+ Application to enumerate groups on the domain are logged here.
    LANDesk.ManagementSuite.Information.logC:\Program Files\LANDesk\ManagementSuite\LogLogs the signing of the signed rights document.
    RemoteControl.dll.logC:\Program Files\LANDesk\ManagementSuite\LogLogs the communication info between core and agent while initialize remote control