About Remote Control log files

Version 5

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Remote Console Logs


    FilenameDefault PathDescription
    Console.exe.logC:\Program Files\LANDesk\ManagmentSuiteLogs Console activity.
    Connection Messages.txtn/a – In the Remote Control ISSCNTR.EXE interface.Logs the attempt to connect and authenticate and the result.


    Client Logs


    FilenameDefault PathDescription
    Issuser.logC:\ProgramData\LANDesk\LogLogs any attempts made to remote control the client.
    Isswuser32.logC:\Program Files\LANDesk\LDClientThis log must be manually created to enable verbose logging.
    Alertlog.xmlC:\Program Files\LANDesk\Shared Files\cbaroot\alert\queueXML file where each alert that is sent is stored.
    Alert.logC:\Program Files\LANDesk\Shared FilesLog for Alert.exe. Logs any alert transmissions.
    Proxyhost.logC:\Program Files\LANDesk\Shared FilesLogs outgoing communication from the client.


    Core Server Logs


    FilenameDefault PathDescription
    exYYMMDD.logC:\Windows\System32\LogFiles\W3SVC1IIS log.  Logs traffic to web server.
    w3wp.exe.logC:\Windows\System32\InetSrvLog for the web service process w3wp.exe.  Each application pool has a w3wp.exe process and can log to this file.
    UserValidatorErrLog.txtC:\Program Files\LANDesk\ManagementSuiteAny failed attempts by the web service or LANDesk1 Com+ Application to enumerate groups on the domain are logged here.
    LANDesk.ManagementSuite.Information.logC:\Program Files\LANDesk\ManagementSuite\LogLogs the signing of the signed rights document.
    RemoteControl.dll.logC:\Program Files\LANDesk\ManagementSuite\LogLogs the communication info between core and agent while initialize remote control
    Api.dll.logC:\Program Files\LANDesk\ManagementSuite\log\Api.dll.loglogs the communication info between core and agent while initialize Remote Control WS