How to change the Layout used by a Role?

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    How can you change the Layout used by a Role?


    Resolution

    To change the Layout used by a Role do the following:
     

    Go to the Admin UI 
    Select Build > Page Layouts 
    Select the desired role 
    Select Advanced Options
    For non-Self Service roles, in the Configuration section, click the Layout field and select the Layout you wish to use
    For Self Service roles, in the Configuration section, next to the desired object (e.g. Incident), click Configure and select the Layout(s) you wish to use