You must enter the directory location manually in order to export a file from the Knowledge Base.

Version 1

    Details

     

    You must enter the directory location manually in order to export a file from the Knowledge Base.


    [PRE-REQUISITES]
    Create a KB article within GoldMine

    1. Go To > Knowledge Base
    2. Right click on Personal Base > New > Book
    3. Enter a name for the new Book
    4. Right Click > New > Page
    5. Enter a name for the page
    6. In the ride side window, type some information (anything is sufficient)
    7. Click the yellow disk to save the KB article


    [STEPS TO REPRODUCE]

    1. Right click on any page document in the Knowledge Base within GoldMine

    2. Choose Options > Export 

    3. Choose Create a Knowledge Base export file for another system > recognize that there is stated in the Export Topic Pages > Enter the directory in which to export the Topic file(s)

    4. Click the Browse button to open a File Explorer window in order to choose the folder where to export the files

    5. Choose any folder or destination in which to export the files and choose Open


    [RESULT]

    a. When there are only files or nothing at all in the desired folder nothing at all happens



    b. When there are further sub folders available, Open button will drill down until there are no further sub folders anymore (then it is a. again and nothing happens at all)

    c. As the Open dialog states at the bottom File name: a user may think that a final export file name has to be created, for example myexport.  In this case GoldMine comes up with a message that the specified directory myexport does not exist and if you want to create it now, which then clearly indicates that no file name is required but indeed a folder

     


    Resolution

     

    [CAUSE]
    This has been reported to the Product Managemenet team under RM#229238

    [WORKAROUND]
    1. Right click on any page document in the Knowledge Base within GoldMine
    2. Choose Options > Export 
    3. Choose Create a Knowledge Base export file for another system
    4. Enter the directory in which to export the Topic file(s) manually instead of browsing to a location