Links tab Preview windows shows the message - Document< Path> cannot be previewed, because another MS Word document is already launched. 

Version 1

    Details

    [STEPS]
    1. Attach 2 or more word documents to the Links tab of a contact record
    2. Make sure the Preview window is open on the Links tab
    3. Click the first document

    [RESULTS]

    The document shows correctly in the preview window on the Links tab

    4. Click the second document in the Links tab

    [RESULTS]
    No Document is shown in the preview window, instead you receive the following error





    Resolution

    - This is logged as RM# 230854

    [WORK-A-ROUND]
    - Closing and reopening the Preview window does allow the document to be viewed.