Error in HEAT Service Management: Application failed to contact Report Server. Please contact Administrator

Version 1

    Details

    When logging into the HEAT SM Application with either the Administrator or Report Manager Role an error is being returned when the application tries to show the reports in the Report List Dashboard Part.

    This Knowledge article gives one reason why this error can be returned.

     


    Resolution

     

    This error can be returned if the version of HEAT SM Reporting Services that is installed on the Report Server is not the same version that is installed on the HEAT SM Application Server.  The versions of the software have to be the same.

    To check the version of HEAT SM Reporting Services that has been installed go into the Programs Control Panel option and check the Version column: