Phone Groups - Creating Managing and Deletion

Version 1

    Details

    The Phone Groups section lets you organize phones into groups identified by a single extension. A phone group can contain any number of phones. Also, a single phone can be a member of multiple groups.

    **Note: When you assign a phone to a phone group, the phone still keeps its own extension.**


    Resolution

    You can enable the following features for phone groups:
    • Call hunt ‐ When a caller dials the phone group extension, the SIP Soft Switch connects the call to a randomly selected extension in the group. If all extensions in a hunt group are busy, the SIP Soft Switch will queue the call and play music until the group member extension becomes available.
    • Call pickup ‐ Lets you use any phone to answer inbound calls to other phones. When an extension in the phone group rings, a user can answer the call by using another phone in the group to dial the Call pickup group number, which you configure on the Special Numbers page.
     
     ** You can also configure call pickup for extensions outside of phone groups, letting IPCM users answer calls to other extensions in the company by dialing a special number (Call pickup directed number) followed by the extension of the ringing phone. Refer to the online help topic "SIP Soft Switch Configuration: Special Numbers." **

     Create and Delete Phone Groups
    ►To Create and Configure a Phone Group:
    1 In the Management Portal, click System Configuration>SIP Soft Switch>Phone Groups. The Phone Groups page opens.
    2 In the empty field, type the extension of the phone group.
    3 Click Add. The extension is added to the list of Phone Groups.
    4 Click the new phone group link to configure the settings.
    5 On the Membership tab, the Group Number field displays the extension you typed on the
    Phone Groups page. Change this number if needed.
    6 In the Group Members field, add an extension to this group by typing the extension in the empty field and clicking the Add button (remove phones by clicking the red x icon). Do this for all extensions to be included in this group.
    7 Click the Update button.
    8 Click the Features tab.
    9 In the Enable call pickup in this group field, select Enable to let users answer inbound calls to this group by dialing the Call pickup group number from any phone in the group (the call pickup group number is configured on the Special Numbers page ‐ refer to the online help
    topic "SIP Soft Switch Configuration: Special Numbers"). The Disable option requires users to physically answer the ringing phone to answer inbound calls to this group.
    10 In the Enable call hunt in this group field, select Enable to allow the SIP Soft Switch to route calls to phones in this group when a caller dials the phone group extension. If all extensions in a hunt group are busy, the SIP Soft Switch will queue the call and play music until a group member extension becomes available. The Disable prevents the SIP Soft Switch from routing calls to any extension when a caller dials the extension of the group.
    11 Click the Update button.
      
      To Delete a Phone Group:
    1 On the Phone Groups page (in the Management Portal, click System Configuration>SIP Soft Switch>Phone Groups), click the red x icon next to the phone group extension.
    2 Click OK to confirm the deletion.