Set a One Assignment Per Ticket Limit[Uploaded File]

Version 1

    Details

    Is it possible to set a limitation allowing only one Assignment per Call Ticket?


    Resolution

    The purpose of the attached white paper is to describe the process of using an AutoTask to limit users from creating more than one Assignment on any given call ticket in Call Logging.  This needs to be done with the use of an AutoTask because there is not a system setting that limits the Assignments to a single Assignment on a call ticket basis.