User receives the following error after launching Alert Monitor:  Runtime Error!

Version 1

    Details

    User receives the following error after launching Alert Monitor:

    Runtime Error!

    Program: C:\Program Files\HEAT\Alert.exe.

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the application's support team for more information.

     


    Resolution

    Cause
    Error is usually caused by defaulting an .alr definition to run on login and there is an issue with that Alert definition.


    Resolution
    Take a look at the machine's  following Registry key, remove that string value if it existsand see if the user can then login:

    HKEY_CURRENT_USER\Software\FrontRange Solutions\HEAT\Alert Monitor\General\OpenAlertDefinition