A customer would like to send out an automatic email notification whenever a journal note is created on incidents under a specific owner team.
1. Create Quick Action for Journal#Notes:
Create Business Rule (on Business Object ‘Journal’) to copy Owner Team from incident to the a incident journal:
3. Create a Business Rule on Business Object Journal#Notesto send an email notification
On journal updates with the specific Owner team (in my test I used ‘Service Desk’):
Connect the Quick Action you created earlier and save.