Error saving current process: A status instance has multiple transitions leading from it...

Version 6

    Verified Product Versions

    LANDESK Service Desk 7.7.x

     

    Problem: When saving a process in process designer you receive an error message saying "Error saving current process: A status instance has multiple transitions leading from it that have the same primary action. Each transition from a given status in a lifecycle must be mapped to an action with a different business function.".

     

    Solution: This can be caused by an action being added both to the optional actions and as a process action. To resolve this issue remove the duplicate action connected to the status and anything after (to add back later). Then remove the optional action from the status by clicking on the status and selecting properties. Then click on optional action instances and move the action from selected action instances to available action instances. Then click ok and save the process. Then you can add the action back onto the status and anything following and save the process.

     

    Please make sure that any changes made using Designer, are tested first on a test copy of the database. Any changes should be carried out by a Designer trained technician. Before any changes are made to the live database, a backup of the database must be taken and nobody else should be logged in while changes are made. In the event of any problems after making changes, the database should be restored from the backup copy.