A message appears when highlighting a Microsoft Word document in the Links tab. "The Password is incorrect"

Version 1

    Details

    A message appears when highlighting a Microsoft Word document in the Links tab. "The Password is incorrect"


    [PRE-REQUISITS]
    - Installed GoldMine Plus for Office (Microsoft Word and Microsoft Excel)
    - Preferred to have a Word Document as first entry on the Links tab

    [STEPS TO REPLICATE]
    1. Browse to a contact record where the Links tab contains Word Documents
    2. Open the Links tab
    3. If necessary highlight the Word document

    >> RESULT: either at once, after a while or when leaving the document or contact record, a message is shown form Microsoft Word The password is incorrect.






    Resolution

    [CAUSE]
    - This message is usually only experienced when the specific document contains still fields of GoldMine and not only text
    - This message is only experienced when the current password in the Word >> GoldMine >> Setup >> Automatic Login and the current GoldMine password of the user do not match (for example after a password change within GoldMine)

    [RESOLUTION]
    Update also the password (credentials) in Microsoft Word's GoldMine Setup
    1. Open Microsoft Word
    2. Menu/Ribbon GoldMine
    3. Button Setup
    4. In the first section Automatic GoldMine Login >> update / re-enter the current GoldMine credentials

    5. Save
    6. Close Microsoft Word
    7. Verify the behavior again