GoldMine Web (GMWEB) - Opening Opportunities in GoldMine Web results in error: Server Error: An error has occurred on the server. Please contact your system administrator. - When adding a user defined field in Opportunity Manager containing any parts of

Version 1

    Details

    GoldMine Web (GMWEB) - Opening Opportunities in GoldMine Web results in error: Server Error: An error has occurred on the server. Please contact your system administrator. - When adding a user defined field in Opportunity Manager containing any parts of the field name as existing default field names - like STATUS, STAGE, SOURCE


    [PRE-REQUISITES]
    - GMConnect installed and functional
    - Have several opportunities

    [STEPS TO PREPARE]
    1. Log in with master rights
    2. Go To >> Opportunities
    3. Button Customize
    4. In tab Fields >> NEW
    5. Create a field USOURCX2, no description, character 10
    6. OK
    7. On request rebuild the related OPMGR tables
    8. Within GoldMine verify that the field is now available by
    a. Log in again into GoldMine
    b. Go To >> Opportunities
    c. Either in Detail view or by opening an opportunity
    >> RESULT:
    The opportunity view in GMPE is absolutely fine and no error occurs



    [STEPS TO REPRODUCE]

    1. Restart IIS
    2. Log into GoldMine Web
    3. Open the OPPORTUNITY page
    >> RESULT:
    -  The page opens without any errors and the list of opportunities is  available and you can also drill down into on opportunity and see the  user defined field




    4. Log in with master rights
    5. Go To >> Opportunities
    6. Button Customize
    7. In tab Fields >> NEW
    8.  Create a field USOURCE2, no description, character 10 (it can have also  the name USTATUS2 or USTAGE2 it seems any field name which is also a  default field of OPMGR)
    9. OK
    10. On request rebuild the related OPMGR tables
    11. Within GoldMine verify that the field is now available by
    a. Log in again into GoldMine
    b. Go To >> Opportunities
    c. Either in Detail view or by opening an opportunity
    >> RESULT:
    The opportunity view in GMPE is absolutely fine and no error occurs




    12. Restart IIS
    13. Log into GoldMine Web
    14. Open the OPPORTUNITY page
    >> RESULT:
    Server Error: An error has occurred on the server. Please contact your system administrator.
    the related GMConnect and GMWEB log files do not log the error



    Resolution

    [CAUSE]
    - This behavior as described above  relates the fact that Custom fields in Opportunity are setup where the user defined fields contain default field values like SOURCE , STATUS, STAGE etc. >> This was logged as RM issue 230665 - GMWEB - When adding a user defined field in Opportunity Manager containing any value for existing default field names like STATUS, STAGE, SOURCE opening GoldMine Web Opportunities results in error: Server Error: An error has occurred on the server. Please contact your system administrator.

    - This affects GoldMine Connect versions 2015.1.0.351 (GA-release), 2015.1.0.367 (Hot fix 1) and  2015.1.0.375 (Hot fix 2) - verify via right click on the GoldMine Web  page >> View Page Source - see related Knowledge Article # 15650 -  GoldMine Web (GMWEB) - Where and how to find the used version of GoldMine Web within a GoldMine Web (GMWEB) session?)

    Important information:
    - Please make sure to review also the related Knowledge Articles
    a. # 18539 :  GoldMine Web (GMWEB) - Opening Opportunities in GoldMine Web results in error: Server Error: An error has occurred on the server. Please contact your system administrator. - when using labels for Opportunity and Project Management
    b. # 18541 - GoldMine Web (GMWEB) - Opening Opportunities in GoldMine Web results in error: Server Error: An error has occurred on the server. Please contact your system administrator. - with no customization at all or not known offending customization for Opportunities and Projects as this or the other articles may need to be considered to resolve the experienced behavior.


    [RESOLUTION]
    - Upgrade GoldMine Connect to version 2015.1.0.380 (Hot fix 3) or higher
    -  In order to address this specific behavior it is only necessary to  upgrade GoldMine Connect and not necessarily also GoldMine Premium  Edition - see related Knowledge Article # 17021 -  Generic questions about Hot fixes and any new versions of  GoldMine Premium Edition (GMPE and GMConnect) - Is it necessary to apply  every month?  Is it necessary to upgrade both applications?  Is  it necessary to uninstall and reinstall both applications?