Wants to suppress notifications sent to the owner when the current user assigns an incident to themselves.

Version 1

    Details

    Wants to reduce the owner assignment notifications to only get sent when an incident is assigned to an analyst by a colleague.  If the analyst takes an incident out of the team queue and assigns it to themselves the assignment notification should not be sent.  How can this be achieved?


    Resolution

    Updating the business rule conditional expression to $(if Owner == CurrentLoginId() then false else true) resulted in new own not receiving assignment notification when they personally took over the incident ownership.