Deleting obsolete Profile record errors "Selected item cannot be deleted."

Version 1


    The following full error is returned when attempting to delete a Profile record:

    The Selected item cannot be deleted.

    Relationships that prevent deletion either explicitly or due to cardinality must be removed before you can continue.

    Error1: Employee '<employee name>' is associated with one of more My Shelf Item records and relationship cardinality is 'exactly' one'



    This error is caused because the Profile the customer is attempting to delete is linked to a record in the Watch List. Using that customer profile/log in, remove the Incident from the Watch List and you should now be able to delete the Profile.

    The Watch List can be found below the Logout button