How to include Reason for Cancellation to the notification

Version 1


    On the foundation tenant, when a team cancels a task, there is a pop-up  asking the reason for cancellation. What they enter in this pop-up is  then added to a journal in the parent ticket of the corresponding task,  and an email is sent to the requester of the ticket to inform him that a  task has been cancelled. However, the reason of cancellation is not  mentioned in this email and customer would like to include it.


    Modify the SendCancelNotification quick action. To do this, follow these steps:

    Launch Configure Application
    Open the Task.Assignment business object
    Open the Business Rules > Triggers
    Edit the SendCancelNotification
    Next until you get to the email notification
    Under the Description > Details add the highlighted items