HEAT Release 2015.2 has introduced a master incident process. A master incident is an incident that contains information common to one or more incidents. You can link multiple incidents to one master incident. When you update certain fields in a master incident, the data automatically updates in all of the linked incidents.
The Master Incident feature is available out- of- the- box to new customers. Existing customers can add this feature by
implementing the Master Incident 2015.2 package provided in the zipped attached to this knowledge article. The package also comes with the instructions on how to enable the feature.