Error: 'Unhandled Saas exception: The attachment is not found" when trying to add a URL attachment

Version 1

    Details

    Users are seeing error message 'Unhandled Saas exception: The attachment is not found" when trying to add a URL attachment, even though they are able to reach the URL from their machine.

    HEAT version is 2014.3.x

     


    Resolution

     

    HEATversions 2014.3.1.1 and older will not allow adding a URL unless the application server is able to access it.
    As a result the application server will need internet access to allow external URLs to be added.
    This no longer seems to be a requirement with the current version 2015.1.1 and up.