How to delete Request Offering

Version 1

    Details

    Customer wants to know how to delete a Request Offering no longer being used.


    Resolution

    Try the following Steps:


    1. Log in as the Service Owner
    2. Select the More... button and open the Request Offering work space
    3. Click (open) the Request Offering you wish to delete
    4. Once in the Service Request, click on the #3 step "Publish Action" (if you have a workflow, this will be step 4)
    5. Change the Status from "Published" to "In Design" then click on Save & Exit
    6. Once you're back on the Request Offering screen, you should be able to delete