Customer wants to know how to delete a Request Offering no longer being used.
Try the following Steps:
- Log in as the Service Owner
- Select the More... button and open the Request Offering work space
- Click (open) the Request Offering you wish to delete
- Once in the Service Request, click on the #3 step "Publish Action" (if you have a workflow, this will be step 4)
- Change the Status from "Published" to "In Design" then click on Save & Exit
- Once you're back on the Request Offering screen, you should be able to delete