URL directly to Service Request of Change that opens HEAT session using the Service Desk Analyst role.

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    How to design HEAT notification to include a URL to the Request or Change that logs the user into HEAT using the Service Desk Analyst role?


    The following on-line help is useful in this area.  You could customise the below URL examples to use field values for Request or Change numbers:

    Opens Service Request (15085)

    Opens Change (11204)

    Where above {TenantAddress} is replaced with your tenant address or the $(ServerURL()) system function is used in expression design.