URL directly to Service Request of Change that opens HEAT session using the Service Desk Analyst role.

Version 1

    Details

    How to design HEAT notification to include a URL to the Request or Change that logs the user into HEAT using the Service Desk Analyst role?


    Resolution

    The following on-line help is useful in this area.  You could customise the below URL examples to use field values for Request or Change numbers:



    Opens Service Request (15085)
    https://{TenantAddress}/Login.aspx?&role=ServiceDeskAnalyst&Scope=ObjectWorkspace&CommandId=Search&ObjectType=ServiceReq%23&CommandData=ServiceReqNumber,%3D,0,15085,string,AND|#

    Opens Change (11204)
    https://{TenantAddress}/Login.aspx?&role=ServiceDeskAnalyst&Scope=ObjectWorkspace&CommandId=Search&ObjectType=Change%23&CommandData=ChangeNumber,%3D,0,11204,string,AND|#

    Where above {TenantAddress} is replaced with your tenant address or the $(ServerURL()) system function is used in expression design.