How to apply a restricted priority values to a field based on Type of Incident in ITSM 6.3.x?
Looking to restrict the values within a field based on another field
Type of Incident - where values = Service Request
Priorty 3 or 4 only selecable
If other Type of incidents are selected e.g. 'Fault' the full range of values should be availible (i.e. 1-4)
Added a constraint on Priority field between TypeOfIncident field on Incident object to Priority field from Priority object based on TypeOfIncident